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  • What is Silverwaters and what do you specialise in?
    Silverwaters is a bespoke handmade jewellery shop located in Cornwall. We specialize in crafting unique and custom-designed jewellery pieces, including rings, necklaces, bracelets, and earrings.
  • How do I place an order for custom-made jewellery?
    To place an order for custom-made jewellery, please visit our website and click on the "Custom Jewellery" section. You can book a consultation with your preferences and requirements, and our team will get in touch with you to discuss the details.
  • Can I request a design that is not shown on your website?
    Absolutely! We welcome your unique design ideas. Our skilled artisans can work with you to bring your vision to life. Just let us know your ideas, and we'll work together to create a one-of-a-kind piece.
  • What materials do you use for your jewellery?
    We used self sourced materials that can be found in our Ingredients page.
  • How do I create an account on your website?
    To create an account, click on the "Account" icon in the top-right corner of our website. Then, select "Sign Up" and follow the prompts to enter your information. Once registered, you can log in to access your account.
  • Can I delete my account if I no longer wish to use it?
    Yes, you can delete your account. Please contact our customer support team, and they will assist you in the account deletion process. Keep in mind that deleting your account will also remove your order history and saved preferences.
  • How can I update my account information, such as my email address or shipping address?
    To update your account information, log in to your account and click on "Account Settings." From there, you can edit your personal details, including your email address and shipping address.
  • How long does it take to receive a custom-made piece?
    The timeline for a custom-made piece can vary depending on complexity and materials. Typically, it takes between 2 to 6 weeks from design approval to completion. We will provide you with an estimated delivery date when you place your order
  • I forgot my password. How can I reset it?
    If you've forgotten your password, click on the "Account" icon and then select "Forgot Password?" Follow the instructions to reset your password. You'll receive an email with a link to create a new password.


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